stop89 FAQ – Frequently Asked Questions Pakistan Players

No — registration is completely free. There is no sign-up charge, no account maintenance fee and no minimum balance requirement to hold an account. You only spend money when you choose to make a deposit and place bets or play games.

Click Forgot Password on the login page and enter your registered email address. A reset link is sent to that email — click it and create a new password. The link expires after a short period, so use it quickly. If you can no longer access your registered email, contact stop89 support via live chat and they will help verify your identity through alternative means.

No. Each person may only hold one stop89 account. Duplicate accounts are against the Terms and Conditions and will be closed when identified. Any bonuses or winnings associated with a duplicate account are forfeited. If you are having trouble with your existing account, contact support rather than creating a new one.

You can register and make deposits without submitting identity documents. KYC verification — typically your CNIC or passport — is required before your first withdrawal or when the platform requests it during an account review. Getting it done early avoids delays when you want to withdraw. Documents can be submitted through your account dashboard.

The minimum age is 18 years old. Stop89 is strictly an adults-only platform. Date of birth is collected at registration and may be verified with identity documents. Any account found to belong to a person under 18 will be closed immediately and all deposits returned.

Stop89 supports JazzCash, Easypaisa, Raast, standard bank transfer, debit cards and mobile wallets. All transactions are processed in PKR. JazzCash and Easypaisa are the most popular options for Pakistani players because transfers confirm quickly — usually within a few minutes of initiating the deposit.

JazzCash and Easypaisa deposits typically reflect in your stop89 PKR wallet within a few minutes. Raast and bank transfers can take a little longer depending on the sending bank — usually under an hour during business hours. If your deposit hasn't appeared after 30 minutes for a mobile wallet transfer, contact support with your transaction reference number.

Yes, stop89 has a minimum deposit amount that varies by payment method. The current minimum limits are displayed on the Deposit page when you select your preferred payment method. For most methods the minimum is a modest PKR amount designed to make the platform accessible without requiring a large upfront commitment.

Stop89 does not charge platform-side fees on deposits. The amount you send is the amount credited to your wallet in PKR. Note that your bank or mobile wallet provider may apply their own transfer fees — those are charged by the payment provider, not by stop89.

First check your transaction history on the stop89 Deposit page to see if the payment is showing as pending. If it's been more than 30 minutes for a JazzCash or Easypaisa deposit, or more than two hours for a bank transfer, contact stop89 support via live chat. Have your transaction reference number or screenshot of the payment confirmation ready — this speeds up the investigation significantly.

Log in to your stop89 account and navigate to the Withdrawal section in your account dashboard. Select your preferred withdrawal method — this should match the method you deposited with — enter the PKR amount and confirm the request. Withdrawal requests are processed by the stop89 finance team. You'll receive a notification when the transfer is complete.

Most stop89 withdrawals to JazzCash or Easypaisa are processed within a few hours of the request being approved. Bank transfers may take one to two business days depending on the receiving bank. Processing times can be slightly longer during peak periods such as PSL season or major holidays. Completing your KYC verification in advance removes the most common source of withdrawal delays.

The most common reasons for a withdrawal rejection are: KYC documents haven't been submitted or verified yet; the withdrawal method doesn't match the deposit method; a bonus wagering requirement hasn't been fully met; or the account needs additional verification. You'll receive a notification explaining the specific reason. Contact support if the explanation isn't clear.

Yes, stop89 has a minimum withdrawal threshold displayed on the Withdrawal page. The minimum varies slightly by method. The current limits are shown when you select your withdrawal method in your account. There is no maximum withdrawal on verified accounts, though very large amounts may require additional processing time.

New players who register on stop89 and make a qualifying first deposit in PKR are eligible for a welcome bonus. The current offer and its full terms — including the wagering requirement, eligible games and validity period — are shown on the Promotions page. The bonus is applied automatically to your account on your first qualifying deposit; no promo code is needed.

A wagering requirement means you need to bet the bonus amount a specified number of times before the bonus balance converts to withdrawable cash. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place bets totalling PKR 10,000 using the bonus balance before you can withdraw those winnings. Your bonus progress is tracked in real time in your account dashboard.

Yes — the Promotions page is updated regularly with offers for existing players, including reload bonuses, cashback deals, free bet offers on cricket and PSL matches, and special promotions during major sporting events. Log in and check the Promotions section in your account to see what's currently available to you.

No — bonus funds must be wagered according to the requirements specified in the bonus terms before they become withdrawable. You can withdraw your real money balance at any time, but the bonus portion remains locked until the wagering condition is satisfied. If you prefer not to accept a bonus, you can opt out before making a deposit.

Yes — PSL is one of the most heavily covered competitions on stop89 during the season. You'll find pre-match markets and live in-play betting on every PSL match, including match winner, top run scorer, highest partnership, total runs per over and many more. Pakistan Super League markets are typically live from several hours before the first ball.

The stop89 casino features 500+ games including video slots from Pragmatic Play, PG Soft and other leading studios; table games including blackjack, baccarat and roulette; live casino games with real dealers streaming in real time; fish shooting games with PKR prizes; and crash games. New titles are added regularly. The full game library is accessible directly after login.

Yes — in addition to cricket and PSL, stop89 covers football leagues and international fixtures as well as popular esports titles. The sports betting section includes pre-match and live markets across all these sports. For Pakistani players, cricket and PSL markets are the most detailed but football and esports selections are solid year-round.

Stop89 hosts games from established third-party studios — these games use certified random number generators (RNG) that are audited for fairness. Each game has a published Return to Player (RTP) percentage which indicates the long-term theoretical payout rate. You can find the RTP for any game in the game's information panel before you start playing.

The stop89 app is available directly from the Download page on this website — no Google Play Store or Apple App Store required. Visit the Download page, tap the download button for your device (Android APK), allow installation from unknown sources in your phone settings, and install the app. It takes under a minute. The app gives you a faster, smoother experience than the mobile browser.

Yes — stop89.app is fully optimised for mobile browsers. You can register, deposit, play all games and place bets directly from Chrome, Safari or any modern browser on your phone without installing anything. The app just provides a faster load time and push notifications for promotions and match alerts.

First try a hard refresh of the page (hold Shift and tap Refresh on desktop, or clear cache on mobile). Check your internet connection — live casino and fish games require a stable connection to run smoothly. If the issue persists, try a different browser or switch between the app and browser version. If a specific game continues to fail, report it to support with the game name and your device details.

Stop89 customer support is available 24/7 via live chat — accessible from within your account dashboard once you're logged in, or via the chat icon on the website. For account-specific issues, have your registered mobile number or email and relevant transaction details ready. The support team can help with deposits, withdrawals, bonuses, technical issues and account access.